Satisfaction Surveys
Satisfaction Surveys
At Silverlining Research, we help you understand how customers, citizens, or users experience your products and services. Our satisfaction surveys provide insights into needs, expectations, and satisfaction levels, enabling you to enhance customer experiences and increase loyalty.
We offer:
- Satisfaction barometer: Evaluating the quality, functionality, and fulfillment of customer expectations.
- Customer service analysis: Feedback on the accessibility and quality of your customer service.
- Digital platform user experience: Analysis of usability on websites, apps, or online stores.
- Price and value: Perception of pricing in relation to quality as well as estimating optimal price points for services.
- Delivery and logistics: Assessing timeliness, communication, and quality of deliveries.
Satisfaction surveys can be conducted via telephone interviews, web and SMS surveys, or in-person interviews, depending on your target audience and customer journey. Results are delivered in clear reports with actionable recommendations to improve your offerings and create value for both you and your customers.
With Silverlining Research as your partner, you gain not just data but actionable insights to build stronger solutions and relationships with your customers.
Clients we have conducted Satisfaction Surveys for
Cases where we have used Satisfaction Surveys
User satisfaction surveys among parents of children at Aarhus International School
Insights into parents’ satisfaction with teaching methods, pedagogical approaches, and COVID-19 management at Aarhus International School (AIS).
Satisfaction and experiences with using the libraries and citizen services in Aarhus Municipality
Insights into citizens’ satisfaction and experience of citizen services and libraries in Aarhus Municipality following the construction of Dokk1 and renovations of libraries throughout the municipality.
New Initiatives to Improve Passenger Experience at Berlin Brandenburg Airport
Ongoing collection, analysis, and reporting of passenger and commercial insights with the goal of performance optimisation.
