Gaining insight into airlines’ satisfaction with groundhandling services at Billund Airport (BLL).
Aviation & Mobility
Groundhandling Survey for Billund Airport
Background
Billund Airport aims to gain insights into the satisfaction of aviation companies with various ground handling services, ranging from check-in and passport control to baggage handling and refueling.
Silverlining Research conducted the initial survey in 2019, which serves as a baseline for subsequent surveys in 2022 and 2023.
Method
Silverlining Research conducts in-depth interviews with airlines operating in BLL. The interviews are conducted over the phone.
Results
Through ongoing surveys it has been possible to gather valuable insights that can assist BLL Groundhandling in further enhancing its services and help BLL identify and prioritize future actions and challenges.
In search of insights?
Send us a message or give us a call – then we will figure out if we are a good match for your needs.
Bjarke Bøgeskov
Project Director & Partner
Silverlining Research
Silverlining Research
Discover more cases
Aviation & Mobility
Passenger Insights for Abu Dhabi Airport
Continuous collection, processing and reporting of passenger and commercial activity data to improve performance.
The Public Sector
Research on Sexism in the Cultural and Associational Life in Aarhus
Insight into the extent of sexism in Aarhus’ cultural and organisational life and suggestions for initiatives to create safer environments.
Culture & Attractions
The Ocean Race Stopover Aarhus 2023
Insight into the impact, participation, awareness, and attitudes towards The Ocean Race Aarhus 2023, both before, during, and after the event.
